1. Acceptance of Terms

By accessing, browsing, or making a purchase on ikkart.com ("the Platform"), you confirm that you have read, understood, and agree to be legally bound by these Terms and Conditions, our Privacy Policy, and any additional guidelines applicable to specific features or promotions. These terms apply to all visitors, registered users, buyers, and sellers.

If you do not agree with any part of these terms, please discontinue use of the Platform immediately. These terms constitute a legally binding agreement under the laws of the United Arab Emirates. We encourage you to save or print a copy for your records.

2. Eligibility & Account Security

You must be at least 18 years of age to register an account and make purchases on the Platform. By using our services, you represent and warrant that you meet this age requirement and that all registration information you provide is accurate, current, and complete. You agree to keep this information up to date throughout your use of the Platform.

You are solely responsible for maintaining the confidentiality of your login credentials. Any activity that occurs under your account — including purchases, reviews, and communications — is your responsibility. If you believe your account has been accessed without authorisation, notify us immediately at [email protected].

We reserve the right to suspend or permanently terminate accounts that violate these terms, engage in fraudulent activity, or disrupt the experience of other users. Account suspension may occur without prior notice where we determine it necessary to protect the Platform or its user community.

3. Products, Pricing & Availability

All product listings on Ikkart are subject to availability and may be withdrawn at any time without prior notice. We make every reasonable effort to ensure accurate product descriptions, images, and pricing, but we do not warrant that listings are entirely error-free. Product images are for illustrative purposes and may vary slightly from the actual item received due to screen calibration, lighting conditions, or minor manufacturer design updates.

Prices are displayed in UAE Dirhams (AED). We reserve the right to modify prices at any time without prior notice. In the event of a genuine pricing error — where a product is listed at a clearly unintended price — we reserve the right to cancel the affected order and issue a full refund without further liability.

We offer products across multiple conditions, clearly labelled on every listing: Brand New (factory sealed), Open Box (opened but complete), Pre-Owned / Used (previously owned, condition graded), and Refurbished (professionally restored and tested).

Adding a product to your cart does not reserve or guarantee availability. Orders are confirmed only upon successful payment processing and seller acceptance. We reserve the right to limit quantities per customer, particularly during flash sales and promotional events.

4. Our Hassle-Free Returns & Refund Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we have made the returns process as simple as possible — just a few steps through your account dashboard. Most items are eligible for a straightforward return, and we process approved refunds promptly.

How to return: Log in to your Ikkart account → My Orders → select the relevant order → tap Request Return. Our team reviews requests within 2 business days. Once the returned item is received and inspected, refunds are processed within 7 days to your original payment method or Ikkart wallet. For change-of-mind returns you can choose either (a) Ikkart courier collection for a flat AED 10 (one-way, from your address; deducted from your refund or payable at collection) or (b) to send the item back with your own courier at your own cost. Collection of faulty, damaged or incorrect items is free of charge. Return pickup is subject to courier availability in your area and is arranged once your return request is approved.

Condition required: Items must be returned in their original, unused, unwashed condition with all original tags, packaging, accessories, and documentation intact. Items showing signs of use, damage, alteration, or with missing components may not be accepted at our discretion.

Damaged or wrong items: If you receive a damaged, defective, or incorrect item, contact our support team within 48 hours of delivery with photographs. We will arrange a collection, issue a replacement where available, or process a full refund.

5. Product Warranty

Many products available on Ikkart come with a manufacturer's warranty. Warranty terms — including coverage period, what is covered, and the claims process — are determined exclusively by the original manufacturer or brand. These warranty terms are independent of Ikkart's own returns and refund policy.

Ikkart does not provide its own product warranty and is not a party to any manufacturer warranty agreement. For warranty claims, you must contact the manufacturer or their authorised UAE service centre directly, using the warranty card or documentation included with your product.

Where a listing states a specific warranty period (e.g., "12-month manufacturer warranty"), this information is sourced from the seller or manufacturer and provided in good faith. We recommend reviewing warranty documentation upon receipt of your order. Ikkart can assist in facilitating communication with sellers where reasonable, but we are not the warrantor and carry no warranty liability. As Ikkart does not operate its own courier or logistics service, any shipment required in connection with a warranty claim — such as sending a product to an authorised service centre or returning it to the seller for assessment — will be handled by an independent third-party courier. Standard courier charges of AED 12 to AED 15 apply for such shipments and are the responsibility of the customer unless the product is confirmed defective upon inspection, in which case reasonable courier costs may be reimbursed at Ikkart's discretion.

6. Pre-Owned & Open-Box Products

Ikkart offers a curated selection of pre-owned, open-box, and refurbished products at competitive prices. All such items are clearly labelled with their condition grade and any known imperfections are disclosed in the product description.

By purchasing a pre-owned item, you acknowledge that the product may show signs of prior use consistent with its stated condition. Change-of-mind returns are not accepted for pre-owned items; however, returns remain available if the item received is significantly different from its listed condition description.

Promotional codes and coupons cannot be applied to pre-owned item purchases unless the promotion explicitly states otherwise.

7. Third-Party Sellers & Marketplace

Ikkart is a multi-vendor marketplace. In addition to Ikkart-listed items, independent third-party sellers list and fulfil products on our Platform. All sellers undergo identity and business verification before being permitted to sell. When purchasing from a third-party seller, the seller is solely responsible for the accuracy of their product listing, pricing, and order fulfilment.

Sellers are prohibited from listing counterfeit goods, items that infringe intellectual property rights, or any products that are illegal or restricted under UAE law. We actively monitor the Platform for policy violations and reserve the right to remove listings, suspend accounts, and pursue legal remedies.

If you have a dispute with a third-party seller that cannot be resolved directly, contact our support team at [email protected] and we will mediate in accordance with UAE consumer protection regulations.

8. Payments, Coupons & Promotions

Ikkart accepts major credit and debit cards (Visa, Mastercard), digital wallets, and Cash on Delivery where available. All card transactions are processed securely by our third-party payment provider using industry-standard 256-bit SSL encryption. Ikkart does not store full payment card details on our servers.

Free shipping is available on all orders of AED 100 and above. A flat shipping fee of AED 10 applies to orders below this amount, and Cash on Delivery carries an additional AED 10 handling fee; all charges are displayed clearly before checkout confirmation.

Promotional codes and gift cards are subject to terms presented at issuance. Unless stated otherwise: (a) single-use per customer; (b) cannot be combined with other promotions; (c) no cash value; (d) not applicable to pre-owned items; (e) expire on the stated date. We reserve the right to cancel or modify any promotional offer at any time, including where misuse is suspected.

9. Payment Security, Chargebacks & Disputes

All card payments on Ikkart are processed by a licensed third-party payment gateway using PCI-DSS compliant infrastructure. Ikkart does not store, access, or retain any full card numbers, CVV codes, or full payment credential data on our servers at any time. Payment data is handled exclusively by our payment processor in accordance with international card security standards.

Chargebacks: If you believe an unauthorised charge has appeared on your card statement, please contact us at [email protected] before initiating a chargeback with your bank. We will investigate and resolve genuine disputes promptly — most cases are resolved within 3–5 business days without the need for a formal chargeback. Initiating a chargeback for a valid, fulfilled order without first contacting us constitutes a breach of these terms and may result in account suspension.

Fraud prevention: We reserve the right to cancel, hold, or refuse any order that triggers our fraud detection systems, appears inconsistent with normal purchasing behaviour, or where we have reasonable grounds to suspect unauthorised use of a payment method. Affected customers will be notified and any held funds released promptly upon identity verification.

Currency & conversion: All transactions are processed in UAE Dirhams (AED). If your card is issued in a different currency, conversion is applied by your card issuer at their prevailing exchange rate. Ikkart is not responsible for any foreign exchange fees or conversion charges applied by your bank or card network.

10. Prices

All prices on the Platform are in UAE Dirhams (AED) and are the final price you pay for the product. The only additional charges are the shipping fee and, where you choose Cash on Delivery, the cash-on-delivery handling fee, both shown at checkout before you confirm your order. No other charges are added after checkout.

11. Intellectual Property

All content on the Platform — including the Ikkart name, logo, trademarks, website design, code, text, graphics, and software — is the property of Ikkart or its licensed content suppliers, protected by applicable UAE and international intellectual property laws. You may not reproduce, distribute, transmit, or create derivative works from any Platform content without our prior written consent.

12. Your Rights as a UAE Consumer

Nothing in these Terms limits or excludes your statutory rights as a consumer under UAE Federal Law No. 15 of 2020 on Consumer Protection and its amendments. Where any provision of these Terms conflicts with mandatory UAE consumer protection law, the relevant UAE law shall prevail.

If you believe your consumer rights have not been upheld, you may contact the UAE Ministry of Economy's Consumer Protection Department, the Dubai Economy Consumer Protection team, or the relevant authority in your emirate. We are committed to resolving all consumer concerns fairly and promptly.

13. Limitation of Liability

To the fullest extent permitted under UAE law, Ikkart and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising from your use of or inability to use the Platform.

Our total aggregate liability for any claim shall not exceed the amount you paid for the specific transaction giving rise to the claim. Nothing in these terms limits liability for death or personal injury caused by our negligence, or for any liability that cannot be excluded under UAE law.

14. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates, including applicable Federal laws and, where relevant, the laws of the Emirate of Dubai. Any dispute shall first be subject to good-faith negotiation for a period of 30 days. Unresolved disputes shall be submitted to the exclusive jurisdiction of the competent courts of Dubai, UAE.

15. Changes to These Terms

We may update these Terms at any time. Changes take effect upon posting to the Platform. We will notify registered users of material changes by updating the "Last Updated" date and, where appropriate, by email. Continued use of the Platform after changes constitutes acceptance of the revised terms.