Return window
You may request a return within 7 days of the delivery date, for all product categories. Requests made after 7 days may be declined, except for faults covered by UAE consumer protection law or a manufacturer warranty.
What can be returned
- Items that are unused, unwashed and undamaged, with all original tags, packaging, accessories and documentation.
- Items that arrived defective, damaged, incorrect or significantly different from the description.
- Pre-owned or refurbished items that are not as described (within the same 7 days).
Items that cannot be returned for change of mind
For health, safety and hygiene reasons, the following cannot be returned on a change-of-mind basis once delivered. They are still accepted if defective, damaged in transit, or significantly not as described.
- Undergarments, lingerie and intimate apparel
- Swimwear and beachwear
- Earrings, nose jewellery and body piercings
- Opened personal-care and beauty products (cosmetics, skincare, perfumes, grooming tools) once the seal is broken
- Customised or personalised made-to-order items
- Digital products, software and gift cards once delivered or redeemed
- Perishable goods (food, beverages, supplements, short shelf-life items)
- Hazardous or pressurised goods restricted by UAE shipping regulations
- Assembled or installed products showing signs of setup
- Items marked “Final Sale” at purchase
How to request a return
- Open My Orders, select the order and tap Request Return — or message us on WhatsApp +971 56 721 8517 (preferred) or email [email protected] with your order number and reason.
- Add photos if the item is faulty, damaged or incorrect.
- We review requests within 2 business days and confirm approval and the return method.
Return shipping
- Change-of-mind returns: choose either Ikkart courier collection for AED 10 (one-way, from your address; deducted from your refund or paid at collection), or send the item back with your own courier at your own cost.
- Faulty, damaged or incorrect items: collection is free, and we will refund or replace the item.
- Report damaged or incorrect items as soon as possible and within 48 hours of delivery, with photos.
- There is no restocking fee. Returns are sent by courier; the only cost is the AED 10 collection fee (or your own courier) for change-of-mind returns.
Refunds
After the returned item is received and passes inspection, the refund is processed within 7 days to the original payment method or to your Ikkart wallet. Cash-on-delivery orders are refunded by a method agreed with you (for example your Ikkart wallet or a bank transfer). The time it then takes to appear depends on your bank or card issuer. The original shipping fee and cash-on-delivery handling fee are refunded only where the return is due to our error.
Exchanges and warranty
Exchanges are not offered; please return the item for a refund and place a new order. Manufacturer warranty claims are handled by the manufacturer or its authorised UAE service centre as described in our Terms & Conditions.
Questions? Contact us
WhatsApp (preferred): +971 56 721 8517 · Email: [email protected] · Sunday–Thursday, 9 AM–6 PM (Dubai time)
Ikkart Online Seller — Sole Establishment · Trade Licence No. 1569555, Department of Economy & Tourism, Dubai · Registered address: Al Qusais 1, Dubai, United Arab Emirates
Last updated: 14 October 2026